Transit Singapore
 

Terms & Conditions


http://www.citytours.sg/images/arrow.gif Pick up service / Pick-up time

Complimentary pick-up service is provided from major hotels to our assembly point for tours at 09:00hrs & 11:00hrs.

As pick-up begins 30 minutes before the sightseeing commences, your actual pick-up time may not be the same as the stated pick-up time. The punctuality of the pick-up vehicle depends on the location of your hotel and traffic conditions.

However, guests are requested to wait at the hotel concierge or bell counter 5 minutes before the stated pick-up time. (Note: Hotels located outside the city areas may be pick-up 30-45 mins before the stated pick-up time). Please check with our reservation team for assistance.

 

You may like to contact the office at (+65) 6738 3338 or (+65) 6738 9897 to check the status of your vehicle should you waited for more than 5 minutes (after the stated time).

 

PLEASE NOTE THERE IS NO HOTEL PICK UP AND DROP OFF SERVICE FOR CHANGI VILLAGE HOTEL, SENTOSA HOTELS AND SINGAPORE AIRPORT HOTEL.

 

Return transfer to hotel is not provided (unless specified)


http://www.citytours.sg/images/arrow.gif River Boat Tour | Captain Explorer DUKW® Boat

Please be at the boarding point 15 minutes before embarkation time.


http://www.citytours.sg/images/arrow.gif Buses Safety Guidelines

By purchasing a ticket or going on board our buses, you are deemed to
have agreed to the following:
 

For safety reasons all Passengers are required to remain seated while the bus is in motion, not extend any parts of their body outside of the vehicle or engage in behavior that may endanger themselves or other passengers. You are also to follow any additional Safety Procedures informed to you prior to, at the start of or during the sightseeing.

 

The Company is strictly not liable for any loss or injury that arises from you or your traveling party not following our safety guidelines. 

 

While the Company endeavours to operate its open-top double-decker buses, it reserves the right to operate closed-top double-decker buses from time to time, especially in bad weather.

 

The Company reserves the right to refuse access to travel on a particular departure should  circumstance be deemed to compromise bus safety.

 


http://www.citytours.sg/images/arrow.gif DUKW® Vehicles Safety Guidelines

By purchasing a ticket or going on board our DUKW® vehicles, you are
deemed to have agreed to the following:
 

For safety reasons all Passengers are required to remain seated while the DUKW vehicle is in motion, not extend any parts of their body outside of the vehicle or engage in behavior that may endanger themselves or other passengers. You are also to follow any additional Safety Procedures informed to you prior to, at the start of or during the sightseeing.

 

The Company is strictly not liable for any loss or injury that arises from you or your traveling party not following our safety guidelines.

 

While the Company endeavours to operate its amphibious vehicles, it reserves the right to cancel the tour from time to time, especially in bad weather.

 

The Company reserves the right to refuse access to travel on a particular departure should  circumstance be deemed to compromise tour safety. 

 


http://www.citytours.sg/images/arrow.gif Sightseeing Sticker

Kindly wear your sightseeing stickers at all times for identification purposes.


http://www.citytours.sg/images/arrow.gif Sightseeing Routes

Sightseeing routes may change subject to weather and traffic conditions. The sightseeing duration includes travelling time to and from the attraction.


http://www.citytours.sg/images/arrow.gif Lost Articles

Guests are advised to check their seats before alighting from the coach to ensure that no belongings are left behind as the company will not be held responsible for any lost articles.


http://www.citytours.sg/images/arrow.gif Liability

Although we will exercise every safety precaution, the company will not be held responsible for any personal injury or mishap that may occur during the duration of the trail.


http://www.citytours.sg/images/arrow.gif Act of God / Force Majeure

City Tours is not responsible for any loss, damage or injury resulting from an Act of God or any other force majeure.


http://www.citytours.sg/images/arrow.gif Sightseeing Tickets

All sightseeing tickets sold and issued are non-refundable.


http://www.citytours.sg/images/arrow.gif Typographical Errors

In the event of a typographical error, City Tours reserves the right t re-price or change any quote with or without notice.


http://www.citytours.sg/images/arrow.gif Claims

You agree that any claims against City Tours shall be made in writing and received by City Tours no later than 30 days after the event causing the claim. Claims mafe after 30 days will not be responded to.


http://www.citytours.sg/images/arrow.gif Other Information

Prices and other information contained in any publicity materials are accurate at time of printing and subject to changes or withdrawal without prior notice.


http://www.citytours.sg/images/arrow.gif Sightseeing Bookings

Bookings for sightseeing can be made at: Tourist & Transit Hub @ Singapore Flyer (#01-05)

Opening Hours between 8.30 am & 6.00 pm Daily Or contact us at (+65) 67383338 / 67389897 or Hotline (+65) 81886000.


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